Avaya (NYSE: AVYA), a leading global provider of solutions that improve and simplify communication and collaboration, is a leading global provider of Startek® (NYSE: SRT) is a global provider of customer experience (CX) solutions, and the two companies are working together to make it easier for global enterprises to meet the evolving needs of their customers. As part of the MOU, Startek will consider hosting various Avaya OneCloudTM portfolio solutions, aiming to make them available to businesses in an attractive package that includes the customer experience expertise of contact center agents and agencies. increase. This one-stop solution is offered through a subscription-based pricing model. This enables organizations to purchase the capacity, services, and staff they need as and when they need it, without large upfront costs.
The deal aims to create a packaged solution of technology and services that can be scaled to his Startek customers around the world using technology built on the Avaya OneCloudTM Experience platform.
Startek Chief His Digital His Officer Abhinandan Jain said: “In today’s economy, SMEs want to avoid high up-front costs and maximize internal resources by outsourcing non-core activities, creating opportunities to benefit from market-leading CX delivered through bundled data, talent and technology solutions, all for a fixed monthly fee.”
Market Needs – i.e. Enterprises to make it easy for us to use our technology platform with market-leading people and processes. His Nidal Abou-Ltaif, President of Avaya International, said:
This collaboration will enable companies to deliver a better experience to their customers through comprehensive, easy-to-manage subscription-based services. This allows you to launch new services faster, significantly lower your total cost of ownership, and improve your return on investment.
About Startek®
Startek is a global provider of technology-enabled customer experience (CX) management solutions, digital transformation and technology services for leading brands. Startek strives to impact customer business outcomes by improving customer experience and digital and AI enablement across all touchpoints and channels.. With a presence in 13 countries and over 43,000 CX professionals, Startek is in banking and financial services, insurance, technology, telecoms, healthcare, travel and hospitality, e-commerce, consumer goods, retail, energy, utilities and more. , serving customers in a variety of industries. For more information, please visit www.startek.com.
About Avaya
Companies are built on the experiences they deliver, and millions of those experiences are powered by Avaya Holdings Corp every day. (NYSE: AVYA).
Avaya is shaping the future of work with innovations and partnerships that deliver breakthrough business benefits. Our cloud communications solutions and multi-cloud application ecosystem deliver personalized, intelligent, and effortless customer and employee experiences to achieve your strategic ambitions and desired outcomes. Together, we are committed to helping your business grow by delivering experiences that matter. For more information, please visit http://www.avaya.com.
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Source: Avaya Newsroom
